My tracking number says “delivered” but I haven’t received my package.

If you suspect your package may be lost or stolen, contact your local carrier directly for more information. Sometimes, a package will be held at a local carrier’s office if it can’t be delivered. Other times, a package may be delivered to the wrong residence—like a neighbor’s or nearby address. Please allow at least two days after your shipment has been marked delivered, sometimes the shipping carrier will mark it delivered, and the shipment may arrive 1-2 days later.


If this happens, don’t panic. Your carrier should be able to help you locate your package, but if you still have questions, feel free to contact our customer service team at support@massapotheacry.com or call 1-774-301-6135 for more assistance.

Updated on: 05/03/2024