• How old do I need to be to purchase from The Mass Apothecary?

  You must be 21 years of age or older in order to purchase or use any products from The Mass Apothecary. By purchasing on our website, you agree that you are 21+ years of age and that you have read and agreed to the website terms and conditions.Popular

• An item shows it is on "backorder", what does that mean?

  From time to time there can be delays in products being stocked or manufactured. If a product is not currently in stock at our warehouse, it will show as being on "backorder". When an item is on backorder, you can still add it to your cart and complete checkout. The item DOES NOT SHIP UNTIL IT IS BACK IN STOCK. Sometimes there is a a few day delay and other times it can be longer. If we are aware of an item that is on your order and will not be back in stock in the near future, we will reacFew readers

• Can I make changes to my order or cancel my online order?

  If you need to make changes to your online order or want to cancel your online, you must contact us within 15 minutes of placing your order. If this is the case, please contact us immediately by clicking on the chat icon in the bottom right corner, email us at support@massapothecary.com, or call us at 774-301-6135. If more than 15 minutes have passed sinFew readers

• How can I find my order number?

  Once you place an order, you will receive an order confirmation email that will contain your order number. Also, if you have an account with The Mass Apothecary, you can: Go to massapothecary.com/my-account/ Login to your account Click on "Orders" Then you will see all of your orders with their order numbersFew readers

• Why is my order on "Hold"?

  If you notice that the status of your order is "On Hold", it generally means that our team is looking into the details of your order and it is not yet processing. Usually this happens when an order is placed and the credit card processor flags the order for manual review. There is no need to worry if you see this. This can happen for several reasons, but most of the time it is because of a typo in the billing address or zip code. You do not need to do anything if you see this. Our team willFew readers

• I received a product that is damaged.

  In the unfortunate and rare case where you receive your order and one of the products is damaged, please contact us immediately. You must contact us within 24 hours of the order being delivered. Take photos of the damaged product and the box it was shipped in. Then email our support at support@massapothecary.com or message us via live chat by clicking on the chat icon in the bottom right corner. We will assist you promptly to remedy the situation!Few readers

• I forgot to use my coupon!

  Occasionally, in the excitement of placing an order, we may complete the checkout process without remembering to apply the coupon code we have. If this happens, please reach out to our customer support and we will credit you the amount that would have been discounted with your coupon. You can contact us via clicking the chat icon in the bottom right corner, emailing us at support@massapothecary.com, or calling us directly at 774-301-6135.Few readers