How long does it take to get a refund?
Once a refund has been issued, you will receive an email confirming the refund. After the refund has been issued, it can take anywhere from 2 to 21 business days to show back in your account. Every credit card or bank has different time frames for how long the refund takes to show back in your account but 90% of the time it shows in 3-7 business days.Few readersHow does the 60 day money back guarantee work?
The Mass Apothecary offers a 60 day money back guarantee on all CBD products we carry. If you are not 100% satisfied with your CBD product(s), please email us at support@massapothecary.com or call us at 774-301-6135. Please note that ONLY CBD PRODUCTS are covered under the 60 day money back guarantee. For any returns with CBD products, you can contact us anywhere from 30 days after delivery to 60 days from delivery to set up a return or exchange. Any THC products (for examFew readersHow do I exchange a product?
If you are unsatisfied with a product that you have purchased, please get in touch with our Customer Service team at support@massapothecary.com or by visiting our Contact Us page available at this link: https://massapothecary.com/contact-us/. Please include a clear photo of the product showing the remaining contents, a brief description of the reason for the return, and your original order number, and we will do our best to help!Few readersWhat is The Mass Apothecary's return policy?
RETURNS — Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Our return policy is based off our money back guarantee. If you are not 100% satisfied with your purchase of any CBD products for any reason, you can return or exchange your product as long as it is within 60 days from receipt of purchase. Please note that we only accept returns after 30 days from your original purchase, so anywhere from 30-60 days after receipFew readers