• My shipping address is wrong, can I change it?

  If you just placed an order and need to update your shipping address, please call us at 774-301-635 immediately. We ship out orders as quickly as possible, so contacting us as quickly as possible to update your shipping address is crucial.Few readers

• There's an item missing from shipment.

  Please be sure to inspect your package thoroughly. Some of our products can be small in size and easily lost or misplaced when opening. If you are missing an item in your order or you've received the wrong item, please email us at support@massapothecary.com with your order number and a photo of the products received along with a photo of the packing slip. Our hours of operation are Monday-Saturday from 11am-6pm EST.Few readers

• The Mass Apothecary order processing time

  All orders are processed and shipped within 24 hours of being placed. If you order before 2:30 PM Eastern Standard Time, your order ships the same day on all days except on Sundays. If you place your order after 2:30 PM EST, your order will ship by the next day (excluding Sundays). In some instances, and during special promotions, processing time can take up to 48 hours. The following shipping methods are available: Free Shipping (2 to 5 business days) via USPS Flat RatFew readers

• My tracking number says “delivered” but I haven’t received my package.

  If you suspect your package may be lost or stolen, contact your local carrier directly for more information. Sometimes, a package will be held at a local carrier’s office if it can’t be delivered. Other times, a package may be delivered to the wrong residence—like a neighbor’s or nearby address. Please allow at least two days after your shipment has been marked delivered, sometimes the shipping carrier will mark it delivered, and the shipment may arrive 1-2 days later. If this happens, don’tFew readers

• Do you offer free shipping?

  Yes, we offer free shipping at The Mass Apothecary. All orders $74 or more qualify for free shipping.Few readers

• What carriers do you use to ship your orders?

  We use USPS for all shipments. This can range from Ground Advantage to Priority Mail to Priority Mail Express.Few readers

• Do you ship my state or country?

  Currently we ship to all 50 states in the USA. We do not offer any international shipping at this time. State and local laws concerning hemp cannabis can frequently change. We recommend that you check your state’s website for the most up-to-date regulations surrounding CBD.Few readers

• Will my order be shipped discreetly?

  The labeling on our packaging is discreet and does not display the name of our company or the letters CBD anywhere on the outside of it. Packages are often sent in plain brown or white shipping boxes, depending on the size and quantities of items that were purchased. The return address on the shipping label does not contain our company name, and instead only shows as "TMA" for added discretion.Few readers

• Where will my order be shipped from?

  The Mass Apothecary is located in Swansea, MA, which is where all orders are shipped from.Few readers

• Where can I find tracking for my order?

  After completing your order, you will receive a confirmation email letting you know that we’ve received your order and are processing it. When your order has shipped, we’ll send you a second email that contains your tracking details. Please be sure to check your spam folders as well. If you still cannot locate your tracking, you can log in to your account, go to the "Orders" section, and view the "Status" for the order you've placed. If the status is "Shipped" this means your order has sFew readers